1 reviews | Active since May 2017
Cutting services to customer care
You disconnected my service. You also could not provide me with reception or signal to be able to call you and change my debit order date prior to you disconnecting me. Now that my service has been disconnected, I am still unable to call your very own 135 customer care number, only to be met with an automated response informing me that my service has been suspended. The number you always called was in the possession of my spouse, and he is prohibited from making any arrangements as these contracts belong to me. The amount due has also esculated from the debit orders that were missed to a ridiculous value, estimated at R1200 extra. If you disconnect my services in such a way that prevents me from making contact with you, then how do you actually expect me to make any kind of arrangements. My contracts also expire soon, so clearly you no longer want me as a customer, or you are just unable to supply the services I did pay for.
Please accept our sincere apologies for the unpleasant service experienced.
The matter has been referred to our Social Media Team for further investigations.
Please expect a call soon.
^SM
Best regards,
Please accept our sincere apologies for the unpleasant service experienced.
The matter has been referred to our Social Media Team for further investigations.
Please expect a call soon.
^SM
Best regards,
