Cutting off my services AGAIN!!!

For the third month a row I have the same problem with CellC. Went over to cash payments, but a bank fee of R61.40 are still charged to every contract. Phoned customer services and received reference number and email has been send and reference number given to sort it out before they cut off my services. Email was send on the 26th of February 2015, reference number ***. My accounts have all been suspended again. Really bad service.