WV
Wimpie V

1 reviews | Active since Oct 2018

16 Jan 2019, 16:39

Cut your losses and get out - new low for any service provider

I changed banks and sent through the information (official bank letter with my new details) to Cell C and arranged to have the account double billed on the next payment cycle. Last week Friday my services were suspended and I phoned their "Customer Service" (sic*) department and asked them to debit my account that evening, which they did not do. Today my service was suspended again, after they did not debit my account. I phoned their fantastic "Customer Service" department and after explaining the situation to Bathile she said she will put me through to the cancellation department, only to get the message "Thank you for calling our customer service department" (sic*). I then phoned again to have the matter resolved and this time the lady just dropped the call.

As it stands, my contract is null and void. I do not accept any responsibility for any costs incurred or the outstanding balance, which they have failed to collect when instructed. I distance myself from Cell C in any shape or form and I have requested of them to remove all my detail from their databases. If Cell C or any other party acting in or on their behalf contact me in the future I will sue for violation of my right to freedom of association, as guaranteed by the constitution of the Republic of South Africa.

0
Replies (2)
Cell C
Cell C's reply17 Jan 2019, 07:02
Official
Apologies for the unsatisfactory service received and the inconvenience caused by this.  Our team will be in touch to ensure the error is rectified.

Regards
Cell C | DA
Cell C
Cell C's reply17 Jan 2019, 10:48
Official
 Palesa confirmed that you have been contacted and the matter attended to.

Regards
Cell C | DA