JP
Johannah P

1 reviews | Active since Oct 2024

15 Oct 2024, 19:47

CUSTOMERS BE CAREFUL ABOUT CHOOSING CELL C AS YOUR NETWORK PROVIDER. BEWARE!!!

Good evening. I am not happy at all with cell c services. I bought daily 2gig data for my son's school work today by 18:15 by 18:30 before he even could get the chance to start searching on the net data the whole 4gig data was depleted 15 minutes later. I called the customer care line and was asked if I am using an iPhone which I am not. I am using a Samsung phone. And furthermore was told that the system had not updated yet but indeed my data has been depleted and if I want to take the matter further I can do that and it will take 24hrs for them to look into the matter and try to resolve my query. At this moment where am I as a customer whose child wants to use data for his school work and I have to wait for those hours to know if they will help me or not. Clearly they do not care about their customers satisfaction. This is daylight ******* and CELL C IS A ****.

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Replies (2)
JP
Johannah P's update16 Oct 2024, 12:35
Reviewer Update
Clearly you don't know what you are on about I use this data regularly and it even gets to expire with data still left over and what you are telling me is totally bull because he never even got the chance to open any document or to research anything and you telling me it depleted with usage i am not that dumb that i would complain if he used it, i will keep saying it over and over again maybe someone will understand when i say he did not get a chance to use it.if he already did anything with it I would not have been this ****ed but he did not get to do anything because I just bought the data with my banking app on our way home and fifteen minutes later it was gone just sending sms already that it has 0 and o he is using my phone at the moment for his school work because his phone fell into the pool. And here you are insulting my intelligence telling me that I do not know how to manage my data and teaching me about data saving that my five year old already knows. You are clearly taking me for a fool. I guess that's how your business chose to solve my issue by teaching me about data saving because I don't know how to manage my data. THANK YOU SO MUCH CELL C YOU CLEARLY DON'T CARE ABOUT CUSTOMER SATISFACTION.
JP
Johannah P's update16 Oct 2024, 13:15
Reviewer Update
Yes it is .