Customer support? Not so much.

Phoned 4 times and got cut off 4 times. Open lines just drops your call. Cancellations states their number doesn't exist before dropping you. Plowing through menu after menu every time. Spoke to 5 different people. Person 4 eventually indicates cancellation dept is on strike ergo unavailable. Person 5 denies this and insists she's been putting customers through. Got cut off AGAIN. Kudos to the Customer Care operatives for at least trying. Cannot do cancellations in store. No direct line for them either. You MUST work through CustCare. Because we all have time to sit on the phone everyday waiting indefinitely in the hope there might be care on the other end of the line? If I wasn't sure about cancelling before I am feeling rather convinced now. IF I can at some point even get to cancel that is. Point is the contract is still not cancelled. And I have lost a fair bit of time never to be seen again. ...or a ploy to make you so despondent you just keep the line in the end?