1 reviews | Active since May 2020
Customer still listed for non-payment
Cell C you direct me to direct communication which says you will communicate shortly.
Please help me understand - when will there be feedback - what is the intended corrective action that will be taken.
This complaint is older than 10 days and there are no positive outcome as yet.
Cell C I think it is better that your responses are done on this platform as private responses are not resolving the issue.
Since I have logged this complaint which was on December 9th I have received numerous SMS's with all the listed reference number below - please tell me which one is for my case?
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Cell C where is your leadership? Are we generating reference numbers or resolving issues the customers never created???
Thank you for reaching out and sharing your concerns. We sincerely apologise for the frustration and inconvenience caused by the delay in resolving your complaint. We understand how upsetting it must be to receive multiple reference numbers without a clear resolution.
To ensure your issue is addressed properly, a member of our support team will reach out directly to provide a full explanation, clarify which reference number relates to your case, and outline the corrective actions being taken.
We appreciate your patience and want to assure you that we are committed to resolving this matter promptly and satisfactorily.
Kind regards,
Cell C | ZM
Thank you for reaching out and sharing your concerns. We sincerely apologise for the frustration and inconvenience caused by the delay in resolving your complaint. We understand how upsetting it must be to receive multiple reference numbers without a clear resolution.
To ensure your issue is addressed properly, a member of our support team will reach out directly to provide a full explanation, clarify which reference number relates to your case, and outline the corrective actions being taken.
We appreciate your patience and want to assure you that we are committed to resolving this matter promptly and satisfactorily.
Kind regards,
Cell C | ZM