Customer shocking!!!!

I just don't understand how your interpretation of customer service. If you have a customer with a legitimate complaint then I suggest you manage and ensure this complaint is dealt with in a professional manner.<br> <br> To be clear, I don't wish to have a R1 credit rating with cell C and I would like you manager to review all my correspondence regarding both contracts which I have taken out with Cell C as the customer service is shocking!<br> <br> Please do not tell customers you will call them back on a future date and then forgot about it as it frustrates the process and leads to more negative messages such as this one!