customer servive agents and legal department

<p>I upgraded to a z10 so i needed a micro sim, so. Needed to do a sim swop, beleive me that was like hell and back i had about 3 customer agents aswell as the manager by the name of kevin who literally raised hes voice on me and cut the call.i contacted the legal department who i then spoke to wendy. Which gave no assisstance and cut the call on me, its cell c's regulations to stay on the line to rate the service, but how is it possible when they cut the call on you, absolute pathethic service, and i gotta case number and i am gonna take legal actions...</p>