SM
Sibusiso M
1 reviews | Active since Mar 2009
29 Jan 2015, 15:15
Customer Services has Gone to the Dogs - ATTITUDE
I called in for a cellphone up/downgrade on the 29.1.2015 @ 14h48 & spoke to a consultant *Mpumi who lacked human interaction. I would like for the managers to listen to this call & tell me if this is how they teach their consultants to deal with clients - I am disgusted at the services I received from this employee... if she hates her job so much - she should not be employed as a call centre agent.
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Cell C's replyOfficial
29 Jan 2015, 15:28Hello mrman,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Cell C's reply29 Jan 2015, 15:28
Official
Hello mrman,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN