Customer services consultant-Nomthandazo

I am appalled by the level of arrogance shown by your Customer Service Consultant -Nomthandazo. I called your customer service to enquire about amounts reflecting on my statement that do not make sense. Her explanation did not make sense and She couldn't provide any form of clarity to top it all ,she was very rude. After going back and forth for a while without getting anywhere, I requested to speak to her supervisor. She decided to hang the phone in my ear. I have never had any issues with Cell C and I was happy with your services but after this I am certain I don't want to upgrade my contract. I had intention to upgrade at the end of the call but I don't want to associate with a company that lacks customer and telephone etiquette. You are killing your brand.