1 reviews | Active since May 2016
Customer service sucks
Cell C customer service is sucking , i have been using this number for more than 5 years , and did SIM swap on it , i did my self service pin as well .Now on Sunday 3 November 2019 my SIM card got damaged and I called customer service .
They asked me this ridulous questions and I answered them to the best of my ability ,no one plans to perform SIM swap so I can not memorize everything. All they told me was the the answers are incorrect. I called about 5 times
Then somebody advise I should go to the branch and perform the simswap there . Upon arriving at the branch i was told that the SIM is not ricard under my name ,And I explained that we buy these SIM from spas shop and its not our problem that they are already ricard . Cell C has to make sure that not us. They asked me to go and make affidavit that the SIM.belongs to me of which I did.they perform SIM swap
Now today I called customer service for self service Pin .to my surprise I was not assisted .i was told to go back to the branch and create a self service pin . Because apparently I failed the questions . I then explained how I got the SIM and I just did simswap recently. The refused to help me I was told to buy airtime and use the SIM. Already I buy 1gig everymonth for whatsapp and that is not enough. So which means should I have any challenge on this SIM I won't be assisted ?
I am so ****ed of.woth Cell C. When we buy airtime they don't ask all these stupid questions . Then they have ordeaity to tell me how should I use my simcard. Its better to go to another network period
Please note that we've put in place a security check verification process to protect you from possible *****. A SIM swap can only be processed once the security questions have been answered correctly. We will look into your query and provide the necessary assistance.
^MM
Please note that we've put in place a security check verification process to protect you from possible *****. A SIM swap can only be processed once the security questions have been answered correctly. We will look into your query and provide the necessary assistance.
^MM
Why they did not tell me that the reason they not doing SIM swap is because the SIM is not ricard in my name .
If nobody tells me ,which means I will be sitting with this challenge forever.
Why can't somebody advising me to go to the branch to update ID .since I gave them correct information except that one of ID .
Rather telling me ,I should buy airtime and use the card,will buying airtime change the sim to be on my Name ?
It's good that you have security measures but be consitant,and tackle every case on its merits. For 5 years using this number,very time I called I gave my name and ID and names and I will be assisted .So why Now??
Why they did not tell me that the reason they not doing SIM swap is because the SIM is not ricard in my name .
If nobody tells me ,which means I will be sitting with this challenge forever.
Why can't somebody advising me to go to the branch to update ID .since I gave them correct information except that one of ID .
Rather telling me ,I should buy airtime and use the card,will buying airtime change the sim to be on my Name ?
It's good that you have security measures but be consitant,and tackle every case on its merits. For 5 years using this number,very time I called I gave my name and ID and names and I will be assisted .So why Now??