Customer Service Sucks

So here i am again with yet another Cell C issue. I recently upgraded my cell C data Sim after being convinced by cancellations to continue. I upgraded after which my sim stopped working within 3 months. This happened before 3 month before my previous contract ended. The only way i was not going to have to pay for a SIM swap is if renewed contract. Guess what my whole family is Cell C and today I will recommend all of them to a different operator. I requested this cancellation 48 + hours ago and nothing. Hows that for Customer Care. Oh and by the way if this is not resolved soon, i will report it to the Office of the Consumer Protector.