CUSTOMER SERVICE RUDE MANAGER

I AM SO ANGRY I DONT EVEN KNOW WHERE TO START, SO YESTEDAY EVENING I CALL CUSTOMER SERVICE TO HELP ME WITH A SIM SWAP I THINK IT WAS 18:26PM, I MADE IT CLEAR THAT I WANT TO DO A SIM SWAP FOR MY WIFI SIM CARD AS I LEFT IT AT HOME MITAKENLY AND I NEEDED TO USE IT, OK THE AGENT ASKED ME FOR THE NUMBER I INDICATED THAT IT STARTS WITH 074 I DONT NORMALLY TAKE NOTE OF THE NUMBER AS THE SIM IS ALWAYS ON THE WIFI ROOTER AND NOT ON THE CELLPHOBE DEVICE SO I SAID TO HER LET ME GIVE YOU MY CELL NUMBER THAT I USE NOW IF THAT WILL HELP YOU RETRIVE THE INFORMATION, SHE TOOK IT AND TOOK THE RICA SERIAL NUMBER AND ADVISED THAT SHE IS GOING TO PUT ME THROUGH TO A SIM SWAP DEPARTMENT WHERE I SPOKE TO ANOTHER AGENT WHO HELPED ME WITH A SIM SWAP AND ASKED THAT I PUT THE NEW SIM IN THE PHONE AFTER 2 TO 4 HOURS, SO I LEFT MY PHONE IN THE BEDROOM BECAUSE I DID NOT HAVE DATA I NEEDED TO SPEAK TO MY DAD URGENTLY WHO IS NOT IN THE COUNTRY SO I NEEDED TO WHATSAPP HIM, AFTER 2 HOURS I WENT TO MY PHONE TOOK OUT MY 062 SIM TO ACTIVAT THE WIFI SIM ACCORDING TO PLAN AND BOOM MY CELLPHONE SIM WAS DEACTIVATED I WAS SHOCKED AND I PUT IN THE NEW ONE ONLY TO REALISE THAT CELLC DEACTIVATED MY CELLPHONE SIM AND DID A SIM SWAP ON IT AS THE NEW BALANCE WAS SHOWING ON THE NEW SIM I INSERTED I WAS MORE FRASTRATED BECAUSE I NEEDED A WIFI SIM TO WORK IN ORDER TO URGENTLY WHATSAPP DAD, I WAS LITERALLY IN TEARS CALLED CELLC AT 21:34PM SPOKE TO AN AGENT AND REQUESTED FOR A MANAGER SHE ASKED WHAT WAS THE PROBLEM I TOLD HIM AND HE PUT ME ON HOLD THEN COME A MANAGER VERY RUDE, HE SAID HIS NAME WAS I FORGOT THE NAME BUT SURNAME IS AFRICA, MALE . HE TOLD ME WHERE TO GET OFF AND ADVISED THAT I AM THE ONE WHO SELECTED A WRONG NUMBER TO DO A SIM SWAP AS CELLC DOES NOT DO THAT VIA AGENT BUT WITH AN AUTOMATED MACHINE I TOLD HIM I DID NOT SPEAK TO NO MACHINE BUT PEOPLE WITH WHO I WAS CLEAR WITH, MY SIM SWAP WAS DONE BY A CONSULTANT WHO EVEN ASKED QUESTIONS THAT INCLUDE WHERE I PREVIOUSLY WORKED AND IF I WAS EVER A DIRECTOR OF A CERTAIN COMPANY AND SAID I PASSED THE QUESTIONAIRES, NOW LOOK I FAILED TO SPEAK TO MY CELLPHONE SIM CARD THAT WAS STILL OKAY WAS SIM SWAPPED AND I WONDERED HOW ON EARTH WOULD I CALL CELLC WITH MY 062 NUMBER AND STILL WANT A SIM SWAP ON IT, AM I STUPID? I WANTED A SIM SWAP ON THE WIFI NUMBER BECAUSE I LEFT IT AT HOME, THE MANAGER I SPOKE TO FAILED ME SO MUCH I AM GOING TO SUE CELLC WITH EVERYTHING I HAVE AND I WANT THEM TO CANCEL MY CONTRACT WITH IMMIDIATE EFFECT I HATE THE WAY THAT MAN HANDLED MY ISSUE AND KEPT TELLING ME I AM THE ONE WHO CHOSE A WRONG SIM CARD TO SIM SWAP ON VIA THE MACHINE INSTEAD OF SAYING WE WILL HAVE TO LISTEN TO THE CALL THAT YOU ARE REFERING TO, HE EVEN **** TO ME THAT HE WILL SENT ME HIS DETAILS NAME AND SURNAME AS I ASKED HIM TO HOLD AS I LOOK FOR A PEN TO WRITE HIS NAMES DOWN AND I WANT CELLC TO GET THAT MANAGERS NAME FOR ME HE IS SOOO RUDE AND NON PROFFESIONAL AND MADE THE WHOLE THING PERSONAL AND FAILED TO UNDERTAND MY FRASTRATION. HE EVEN SAID I CAN LAY A COMPLAINT WITH COMPAILT DEPARTMENT FOR ALL HE CARES. I HATE CELLC.