Customer service? Really Cell C?

Cell C customer service? What service?

Firstly, when i spoke to the sales agent when accepting my contract, i told her I'm currently on training for the next two weeks and i will not be able to accept the package, can they deliver to my moms house and is it fine if my mom signs the contract, the lady said its fine my mom just needs my original green ID book and proof of residence. The parcel will be delivered on Wednesday or Thursday. On Tuesday the guy from deliveries phoned me, while I'm on training asking if I'm home, i told him i arranged with the sales agent that my mom can sign for the package and that i gave her my green ID book and proof of residence, but my mom will only be home on Wednesday as per the sales agent. He said only i can sign for the package, where am i he can bring it to me, i told him I'm on training i can't accept the package. He ended the call by saying he will speek to his manager and get back to me tomorrow. That was on Tuesday. Thursday afternoon i phoned the courier guy asking what's happening now i haven't recieved a call with feedback, he said he spoke to his manager and he said to just hold the package until he hears back from me, but only i can accept the package. Totally fed up i told him I'll drive to my moms house today and get him there to sign for the package, she has all my documents, I'll cancel a days training and drive 50km to get the darn package. He said he will get me there at 2 o'clock.

Secondly, the cancellation department has some kind of technical issue for the last two days, i spoke to them on sunday to get the cancelation fees on a smaller wifi router i have with cell c. They couldn't assist me they said i should wait till after the 5th and phone them again, saying that the statements was already sent out they can't give me a settlement cancellation fee. Since yesterday I've been trying to get ahold of any one in that department, being transferred from the one agent to the next, been on hold, been given the run around, for the last two years i had no issue with Cell c, I've paid my account, been helped so fast with any queries i had. I was impressed that's why i decided to get a new bigger package with Cell C. After the past week I'm really fed up. I've been on the phone for more that 3 hours in total. R200 on airtime waisted for no answers. A day of training missed and 100km i need to travel today to go and collect the package. !!?? Money doesn't grow on trees!