Customer Service Not up to Standard - Relative to Mobile Data ONLY Contract

<p>It is my opinion that customer service on the phone is not up to standard - having only a Mobile Data contract seems to be quite a puzzle to deal with and staff need to continually be reminded of my specific need (074 ********** ).</p> <p>Early in January a call was made to obtain a recording of a call relative to the upgrade of my contract and due to my busy schedule at the time it was not possible to finalise the matter. Only one attempt at contacting me was made and not followed up with and never heard from anyone again, for any attempt from customer service to properly finalise the matter either (January date and call ref numbers are available if necessary).</p> <p>On 9 June another call was made by me to reinstate the request and make other queries and i was advised that someone would call me within a couple of days. The matters are as follows:</p> <p>- Ref ********** ********** 33 logged regarding my upgrade call again, i would like to listen to the recording of this message. A call from customer service was received (14 June at 3:08pm) and i had to repeat my request whereas considerable time was taken in recording this details on 9 June (or so it appeared...) and the staff member was particularly rude in dealing with the me, which i told her too. Firstly i don't understand why i needed to repeat the purpose and secondly i was told she would still need to source the call recording and subsequently there has been no further report on this matter.</p> <p>- Ref ********** ********** 0 logged due to advice that was given to me in January also regarding the fact that i could load additional data to top-up my depleted data and i want to hear this recording also. The assistant of 9 June call advised me that Cell C only can assist me to load additional data, whereas my January assistant said no such thing and i went ahead and bought data that i have been unable to load. The caller of 14 June mentioned in first ref no above was unable to assist me in this matter as she only accessed the first log. No one has contacted me regarding this recording yet and it is very disappointing at the time it is taking to resolve this issue.</p> <p>- I was advised that the only way to track data usage now was to download the CellC App - and once doing this realised that a sms verification would be sent to me. Again, this is a data contract and necessitates me removing my card from the device and putting it into a phone to receive an SMS, which i find extremely inconvenient. None of this was explained by customer service again, forgetting what my package is - my assumption. It is very frustrating to work with such incompitency.</p> <p>It is very sad that one has to resort to this method to solve problems due to staff training not properly done or adhered to and due to not receiving service or response to my logged calls.</p>