MM
MARIA M
1 reviews | Active since Nov 2012
06 Mar 2023, 12:05
Customer Service not helpful
I recently took a Cell C contract telephonically. The modern and sim card were delivered on 02 March. When i connected to the Modern it gives me an error "No Sim Card or Sim card Invalid". I called 084145 they said my Sim card needs to be activated they referred me to Customer care on 084 135. When i call 084 135 they say my Sim card is activated. I keep going back and forth between the two numbers without any help. They even referred me to a Cell C store and but store says they can't activate anything that was not bought in the store.
Cell C needs to do better with Customer Service. I need someone who can assist with this problem.
Helpful (0)
Replies (6)0
Replies (6)MM
MARIA M's updateReviewer Update
06 Mar 2023, 14:26The RICA serial numbers are:
***
***
If the Sim cards are activated, then I'm starting to suspect that the modem is faulty. Where can i return the modem to for Cell C to investigate.
***
***
If the Sim cards are activated, then I'm starting to suspect that the modem is faulty. Where can i return the modem to for Cell C to investigate.
MM
MARIA M's update06 Mar 2023, 14:26
Reviewer Update
The RICA serial numbers are:
***
***
If the Sim cards are activated, then I'm starting to suspect that the modem is faulty. Where can i return the modem to for Cell C to investigate.
***
***
If the Sim cards are activated, then I'm starting to suspect that the modem is faulty. Where can i return the modem to for Cell C to investigate.
MM
MARIA M's updateReviewer Update
07 Mar 2023, 22:15Please note, booking the Modem back at Cell C will be an inconvenience. I am not willing to wait for another month for repairs. I took the contract for business. My business cannot stop because you gave an faulty modem. I am cancelling the contract. Its a week now im suffering.
IM CANCELLING THE CONTRACT. WHAT AN INCONVIENIENCE. I would like to hand back the device and your sim cards.
IM CANCELLING THE CONTRACT. WHAT AN INCONVIENIENCE. I would like to hand back the device and your sim cards.
MM
MARIA M's update07 Mar 2023, 22:15
Reviewer Update
Please note, booking the Modem back at Cell C will be an inconvenience. I am not willing to wait for another month for repairs. I took the contract for business. My business cannot stop because you gave an faulty modem. I am cancelling the contract. Its a week now im suffering.
IM CANCELLING THE CONTRACT. WHAT AN INCONVIENIENCE. I would like to hand back the device and your sim cards.
IM CANCELLING THE CONTRACT. WHAT AN INCONVIENIENCE. I would like to hand back the device and your sim cards.
MM
MARIA M's updateReviewer Update
09 Mar 2023, 10:57I do not have a Dual sim phone. Please refer my Query for cancellation and arrange for the Modem to be collected.
This back and forth of responding to each is not helping. I have already shared my intention to Cancel the Contract. We cannot be one case for a whole week its exhausting. Please Cancel my Contract. This is a simple query. Please get an agent to contact me so we can finalise the cancellation and collection of the ****le.
This back and forth of responding to each is not helping. I have already shared my intention to Cancel the Contract. We cannot be one case for a whole week its exhausting. Please Cancel my Contract. This is a simple query. Please get an agent to contact me so we can finalise the cancellation and collection of the ****le.
MM
MARIA M's update09 Mar 2023, 10:57
Reviewer Update
I do not have a Dual sim phone. Please refer my Query for cancellation and arrange for the Modem to be collected.
This back and forth of responding to each is not helping. I have already shared my intention to Cancel the Contract. We cannot be one case for a whole week its exhausting. Please Cancel my Contract. This is a simple query. Please get an agent to contact me so we can finalise the cancellation and collection of the ****le.
This back and forth of responding to each is not helping. I have already shared my intention to Cancel the Contract. We cannot be one case for a whole week its exhausting. Please Cancel my Contract. This is a simple query. Please get an agent to contact me so we can finalise the cancellation and collection of the ****le.
Cell C's replyOfficial
09 Mar 2023, 12:53Good day Maria Masemola
Thank you for getting in touch.
We have referred the matter to the relevant Team and you will be contacted for further assistance.
Regards
NH
Thank you for getting in touch.
We have referred the matter to the relevant Team and you will be contacted for further assistance.
Regards
NH
Cell C's reply09 Mar 2023, 12:53
Official
Good day Maria Masemola
Thank you for getting in touch.
We have referred the matter to the relevant Team and you will be contacted for further assistance.
Regards
NH
Thank you for getting in touch.
We have referred the matter to the relevant Team and you will be contacted for further assistance.
Regards
NH
MM
MARIA M's updateReviewer Update
05 Apr 2023, 11:31Good day,
Please note that i am still waiting for the modem to be collected and for the cancellation.
Its a month later but no progress.
The case reference is ***
Please note that i am still waiting for the modem to be collected and for the cancellation.
Its a month later but no progress.
The case reference is ***
MM
MARIA M's update05 Apr 2023, 11:31
Reviewer Update
Good day,
Please note that i am still waiting for the modem to be collected and for the cancellation.
Its a month later but no progress.
The case reference is ***
Please note that i am still waiting for the modem to be collected and for the cancellation.
Its a month later but no progress.
The case reference is ***
Cell C's replyOfficial
05 Apr 2023, 16:12Good day Maria,
Please receive our apologies for the unpleasant experience and delay in resolving your query.
We have referred the matter to management for further assistance and you will be contacted to conclude the query.
Regards,
^TN
Please receive our apologies for the unpleasant experience and delay in resolving your query.
We have referred the matter to management for further assistance and you will be contacted to conclude the query.
Regards,
^TN
Cell C's reply05 Apr 2023, 16:12
Official
Good day Maria,
Please receive our apologies for the unpleasant experience and delay in resolving your query.
We have referred the matter to management for further assistance and you will be contacted to conclude the query.
Regards,
^TN
Please receive our apologies for the unpleasant experience and delay in resolving your query.
We have referred the matter to management for further assistance and you will be contacted to conclude the query.
Regards,
^TN