Customer Service _ Non Existing

Cell C - Langeberg Mall , Voorbaai Mosselbaai.

The poor level of service that we receive from the staff at this Cell C store still amaze me. We went to the store 04.02.2020 to find out if we can pay up a contract in advance in order to upgrade to a new contract. The very unfriendly lady told us to go and pay the outstanding amount and return with the POP. We went back to the store and they took the original invoice with the Proof of payment and told us that they would send it off to their head office and that the payment would reflect only after 5 working days. We followed up this payment with the Cell C outlet in the Garden Route Mall in George ( which is by the way very help full and professional) on the 10.02.2020 , only to be told that the payment does reflect on the account , however it was only loaded as a normal payment and not as a " commitment " towards ending the contract. ( reference number : *** ) What I fail to understand is that the very people assisting you in the Cell C outlet must surely realize that their salaries come from us as the customer? But it would seem that the ladies at the Cell C outlet in Langeberg Mall is not interested in Customer service nor do they pride themselves with actually maintaining good PR? It is such a Pity that we as South African customers are stuck with only 3 telecommunication companies , in which case you are forced to put up with the level of service because one is just as bad as the next one. ( please go on Hello Peter and read the reviews for Cell C , Vodacom and MTN ) Hopefully there is still someone working for Cell C that pride themselves in actually helping a fellow human and not just sit in an Outlet from 9-5 waiting for the 30th day of each month.