JS
Jan S

1 reviews | Active since May 2016

16 Aug 2016, 11:40

Customer Service Needs To Improve

<p>Firstly Cell C cancels my contract that I have with them for more than 10 years without even notifying me , then they hand me over to a debt collection agency after I contacted Cell C multiply times to try and establish what is the money owed to cancel the contract without any answers or feedback from them ,</p> <p>I still made monthly payments to Cell C , what is clearly not helping the collection agency,</p> <p>Could you please wake up Cell C and respond to my multiply enquiries for the outstanding amounts???</p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply16 Aug 2016, 12:18
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply23 Aug 2016, 08:52
Official

Nelly has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,