Customer Service, maybe customer but NO service

Customer Service at Cell C is absolutely pathetic. I have been trying to get a query sorted out and there is just no help from Cell C. It's amazing that when they call you to upgrade your contract, you are told that you are valued client as I have been with Cell C for over 15 years but that doesn't help at all.

On the 30th October 2020, I received a call from Nicols, offering me a R399 contract upgrade excluding a device upgrade. He stated that I have been with CellC for such a long time and I am a valued client. I never heard from him again, so I phoned into CellC and spoke to Veronique and she confirmed that there is such a package Pinnacle 5GB at R399. I was very happy as they told me that I would be saving a lot of money, as I was paying about R1 100 per month. I then had a discussion with Veronique stating that sales agents do not compare apples with apples as my full package including insurance and device installment is R1 100, so if I take off those 2 items, I am not saving about R700 as I was told. I received my statement the other day and I am being charged R1 039 for November 2020. I phoned into CellC customer service and had to speak to 4 different staff members - Thando - Maria - Enrico - Sipiwe (including telling my story 4 times and answering verifying details 4 times) before Sipiwe could help me. He informed me that the R1 039 includes the device installment of R640, which will end the end of January 2021. Why can't the sales agents explain to you that the device installment will be included or seperate that information on the statement, so that a person does not have to phone in to CellC customer service for information, therefore clogging the phone lines for something that doesn't need explanation if it is on the statement. I then went and had a look at my previous statement and realised that I am not saving anything, I am actually paying more than I was before. The only amount I will be saving is the device installment which will be ending in January anyway. Yes, I understand that I am on a better package - Pinnacle 1GB (R239) to Pinnacle 5GB (R399) but don't sell me something that you reckon I am saving when I am not. This is a breach according to the consumer act, that sales agents should be honest and open with clients. I can't cancel the upgrade now cos the cooling off period of 7 days is up. Kindly reply to my email and give me feedback.