customer service is a joke

I had 2 contracts with you that I took out 2 years ago. Last year due to your fault my line got deactivated. No reimbur*****t of any sort was given and I had to pay to reopen my line. This year my contracts are supposed to be renewed only for you to tell me i can only renew the one!!!! Then I found out my reactivation of my line was STARTING A BRAND NEW CONTRACT!!!! When trying to sort out this mess I get sent from pillar to post without any help. Your customer service is pathetic!!!! I am Sick of your pathetic service. I called in today again and was answered in a very rude and ********* manner and then was advised to hold only to be kept on the line for a solid 14minutes!!!! I demand reimbur*****t and my upgrade. A dispute was opened and I was told it will take 24-48 hours and this was two weeks ago!!!! Can someone Who knows what they are doing please sort out my messages coz this is sickening. I am extremely tired of calling your good for nothing contact center!!!!