Customer service improvement
<p>On Saturday i went to Cell C Rosebank to upgrade my contract i was not impressed with the service especially towards the end of the sale. the guy who was assisting us was very patient but was rushed by one of the seniors i think her name is Promise which made it uneasy for him to even insert my screen protector properly, the reason for this query is to actually point out a few things. 1. a senior needs to help one of the sales reps during a sale instead of rushing them just to leave the store early. 2. No matter what time it is, as long as the customer is in the store you need to make sure that the sale is finalised properly. 3. the other thing is now i have to go back to the store to get this fixed during my time whereas it should've been done properly the first time. </p> <p> </p>
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. This is not the norm or standard of service we want for our customers.
This will be addressed with the regional manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. This is not the norm or standard of service we want for our customers.
This will be addressed with the regional manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Good afternoon
Thank you very much, Moses from the Cell C head office managed to contact me and the screen protector will be replaced tomorrow, hopefully, i will able to make time to go to the mall.
kind regards
Amanda
Good afternoon
Thank you very much, Moses from the Cell C head office managed to contact me and the screen protector will be replaced tomorrow, hopefully, i will able to make time to go to the mall.
kind regards
Amanda
Thumbs up to Moses!
Have a lovely day further.
Regards
Cell C | PN
Thumbs up to Moses!
Have a lovely day further.
Regards
Cell C | PN
