KD
Kristy D
1 reviews | Active since Apr 2019
30 Apr 2019, 10:57
Customer Service - I wish
I am at wits end with Cell C. There was a double debit on my account (ie same amount taken twice). After numerous phone calls - holding on for more than 20mins and people dropping your call - I was reassured that I would receive an updated statement and it was sorted. Low and behold my account was debited AGAIN. Again I try call someone to help and nothing - so I reversed the debit through my bank. Now I am sent relentless messages that I am in arrears!!! Cell C what do I have to do to get your attention to help me please!!?? Honestly, if you are considering changing to Cell C - JUST DON'T
Helpful (0)
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Replies (2)
Cell C's replyOfficial
30 Apr 2019, 13:11Good afternoon Kristy
Our team will investigate your query and provide you with feedback with the aim of resolving this matter.
Regards
DA
Our team will investigate your query and provide you with feedback with the aim of resolving this matter.
Regards
DA
Cell C's reply30 Apr 2019, 13:11
Official
Good afternoon Kristy
Our team will investigate your query and provide you with feedback with the aim of resolving this matter.
Regards
DA
Our team will investigate your query and provide you with feedback with the aim of resolving this matter.
Regards
DA
KD
Kristy D's updateReviewer Update
30 Apr 2019, 13:24Please, I would really appreciate this being done timely as this issue has gone on for about 6 weeks now. As a service provider I am happy with Cell C - my headaches and woes are ALWAYS with the account department.
KD
Kristy D's update30 Apr 2019, 13:24
Reviewer Update
Please, I would really appreciate this being done timely as this issue has gone on for about 6 weeks now. As a service provider I am happy with Cell C - my headaches and woes are ALWAYS with the account department.