Customer Service from Hell

<p>So, in June 2014 i took a contract with Cell C that is lasting for two years. The contract ended this year June 2016 however i didn't call them to cancel it and they continued to deduct my account. Today i called them to cancel the contract and deactivate the number since im not using it and thats were hell broke loose. </p> <p> </p> <p>The girl that was helping me started by asking why do i want to cancel the contract and i explained that i dont have use for the number(s) then she told me that is not a good enough reason to cancel and she put me on hold to check the numbers if they are being used. I mean even if i was using them if i want to cancel the contract she doesnt have the authority to be telling me **** like that. </p> <p> </p> <p>After she checked that the numbers are not being used and i explained to her that she must deactivate them, she tells that she has converted them to prepaid. I told her for the second time to deactivate them and not put them on prepaid but the ****** rude girl didnt do that. </p> <p> </p> <p>Now she told me that she has put the contract on a one month notice for cancellation and it would be cancelled on the 08 of January 2017, after a debit order has ran on my account. I asked her why do they want to debit my account even after i have cancelled my the contract that ceased in June? She told me that automatically when a contract with Cell C concludes it becomes a month to month contract and they still debit your account until you notify them. To my surprise when i told her that i believe that because i notified them today and asked them to deactivate the numbers our deal is concluded. </p> <p> </p> <p>Then she told me whether i like it or not my account will be debited on the 08 of January 2017. At that point i was at a boiling point and i told her that i will stop it from the bank and she happily said that they will blacklist me...... </p> <p> </p> <p>Why do they still have to debit my account after the contract has ceased, i called them and told them to cancel the contract and also deactivate those numbers? What will i be billed for in this entire month? I'm not on using any of their benefits? Why debit my account? </p>