**** customer service

I have had issues with cell c for many months. I am now done I had a phone number that was due for an upgrade, the cell c consultant said he would help me with my upgrade. It was done and i was happy, untill the next month came and i received a new statement saying i opened up a new line and i had to pay for an additional contract, then eventually this account was closed and the goods were collected so they could cancel. All was good and i was then billed another month although the contract was cancelled, i then phoned in again and they advised that it will be rectified. Now a few months along the line im due for an upgrade on one of my other lines, phoned and asked can i do an early upgrade they said yes but the is a block ob your account for R357.00 i couldn't understand cause my account is paid by debit order, then only i realized that this could be the issues ive been having the whole time. I then received a letter from cell c in may as saying im owing money to them, i ema**** the collections department with the below email, 4 emails later still no respose from collections department. In short i am fedup with this **** service that im receiving!!! Constantly needing to phone customer service and your never getting a reply, i tell you i have 4 contracts that value to 2K a month and this is the **** service i get!!

Im definitely cancelling all my contracts ive had enough !!!

EMAIL SEND TO CONTRACTS DEPARTMENT - REF NUM: This contract account was closed due to a mistake from cell c side, i was not supposted to be billed as i wanted to do an upgrade on an existing contract but a new contract was then taken out. Please rectify this as i will not be held responsible for something that was not my fault.

I expect a reply back an a apology, aswell as i want proof that the account was closed and i am now no longer liable for any funds.

I exspress this as an urgent matter , and i want feedback.!!!

Carla