LV
L V
1 reviews | Active since Aug 2024
12 Aug 2024, 15:47
Customer service and wrong contract.
A lady phoned me back regarding my 1st complaint, but we were cut off, she has not phoned me back.
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
12 Aug 2024, 15:53 Good day L de Villiers
According to our records, Mosa contacted you a few minutes ago, but unfortunately, the call was disconnected due to a technical issue with our system.
Our technicians are currently working to resolve the problem, and Mosa will reach out to you again as soon as the system is back online. She wanted to ensure that you were promptly informed, as the disconnection occurred abruptly without further explanation.
We sincerely apologize for the inconvenience.
Regards,
Cell C | TD
According to our records, Mosa contacted you a few minutes ago, but unfortunately, the call was disconnected due to a technical issue with our system.
Our technicians are currently working to resolve the problem, and Mosa will reach out to you again as soon as the system is back online. She wanted to ensure that you were promptly informed, as the disconnection occurred abruptly without further explanation.
We sincerely apologize for the inconvenience.
Regards,
Cell C | TD
Best regards,
Cell C's reply12 Aug 2024, 15:53
Official
Good day L de Villiers
According to our records, Mosa contacted you a few minutes ago, but unfortunately, the call was disconnected due to a technical issue with our system.
Our technicians are currently working to resolve the problem, and Mosa will reach out to you again as soon as the system is back online. She wanted to ensure that you were promptly informed, as the disconnection occurred abruptly without further explanation.
We sincerely apologize for the inconvenience.
Regards,
Cell C | TD
According to our records, Mosa contacted you a few minutes ago, but unfortunately, the call was disconnected due to a technical issue with our system.
Our technicians are currently working to resolve the problem, and Mosa will reach out to you again as soon as the system is back online. She wanted to ensure that you were promptly informed, as the disconnection occurred abruptly without further explanation.
We sincerely apologize for the inconvenience.
Regards,
Cell C | TD
Best regards,
LV
L V's updateReviewer Update
12 Aug 2024, 15:57She just phoned me back, thank you, she is very well prepared and very helpful up to now.
LV
L V's update12 Aug 2024, 15:57
Reviewer Update
She just phoned me back, thank you, she is very well prepared and very helpful up to now.
Cell C's replyOfficial
12 Aug 2024, 17:35We're glad to hear that. Thank you for the update.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
Cell C's reply12 Aug 2024, 17:35
Official
We're glad to hear that. Thank you for the update.
Regards
Cell C | NT
Regards
Cell C | NT
Best regards,
LV
L V's updateReviewer Update
13 Aug 2024, 15:40Mosa was supposed to phone me back today at 15h00, No call was received from her, I am so disappointed in Cell C. This leaves me with no choice to go to the CPA or the Ombudsman. This issue has been ongoing for nearly a year now and has taken many hours of my time.
LV
L V's update13 Aug 2024, 15:40
Reviewer Update
Mosa was supposed to phone me back today at 15h00, No call was received from her, I am so disappointed in Cell C. This leaves me with no choice to go to the CPA or the Ombudsman. This issue has been ongoing for nearly a year now and has taken many hours of my time.
LV
L V's updateReviewer Update
13 Aug 2024, 15:47The agents who sold me the false information to seal a contract phoned me this morning and admit he sold me false information as they found the recording, he also said he will speak to his line manager and phone me back, also no call back from him or his manager.
LV
L V's update13 Aug 2024, 15:47
Reviewer Update
The agents who sold me the false information to seal a contract phoned me this morning and admit he sold me false information as they found the recording, he also said he will speak to his line manager and phone me back, also no call back from him or his manager.
Cell C's replyOfficial
13 Aug 2024, 15:51Good day L de Villiers,
We apologise for the delay, Our team has prioritised your query for a speedy resolution.
You will be contacted for assistance as soon as possible.
Regards
Cell C | TD
We apologise for the delay, Our team has prioritised your query for a speedy resolution.
You will be contacted for assistance as soon as possible.
Regards
Cell C | TD
Best regards,
Cell C's reply13 Aug 2024, 15:51
Official
Good day L de Villiers,
We apologise for the delay, Our team has prioritised your query for a speedy resolution.
You will be contacted for assistance as soon as possible.
Regards
Cell C | TD
We apologise for the delay, Our team has prioritised your query for a speedy resolution.
You will be contacted for assistance as soon as possible.
Regards
Cell C | TD
Best regards,
LV
L V's updateReviewer Update
15 Aug 2024, 15:37Hi, can Mosa phone me urgently, as I found the contract that they do not get?
LV
L V's update15 Aug 2024, 15:37
Reviewer Update
Hi, can Mosa phone me urgently, as I found the contract that they do not get?
Cell C's replyOfficial
15 Aug 2024, 21:38Your request has been sent through. Our team will be in touch to assist.
Cell C | MP
Cell C | MP
Best regards,
Cell C's reply15 Aug 2024, 21:38
Official
Your request has been sent through. Our team will be in touch to assist.
Cell C | MP
Cell C | MP
Best regards,
LV
L V's updateReviewer Update
19 Aug 2024, 06:58Mosa still have not phoned me !!!!!!!
LV
L V's update19 Aug 2024, 06:58
Reviewer Update
Mosa still have not phoned me !!!!!!!
Cell C's replyOfficial
19 Aug 2024, 09:46Dear L de Villiers’
Thank you for getting back to us. Please accept our sincerest apologies as we follow up on this matter.
Regards
Cell C | NT
Thank you for getting back to us. Please accept our sincerest apologies as we follow up on this matter.
Regards
Cell C | NT
Best regards,
Cell C's reply19 Aug 2024, 09:46
Official
Dear L de Villiers’
Thank you for getting back to us. Please accept our sincerest apologies as we follow up on this matter.
Regards
Cell C | NT
Thank you for getting back to us. Please accept our sincerest apologies as we follow up on this matter.
Regards
Cell C | NT
Best regards,
LV
L V's updateReviewer Update
04 Nov 2024, 06:35Hi Mosa, they keep taking money off my bank account and not my credit !!!!!!!!
LV
L V's update04 Nov 2024, 06:35
Reviewer Update
Hi Mosa, they keep taking money off my bank account and not my credit !!!!!!!!
LV
L V's updateReviewer Update
04 Nov 2024, 06:36Can Cell C not for once do something right?????????????
LV
L V's update04 Nov 2024, 06:36
Reviewer Update
Can Cell C not for once do something right?????????????
Cell C's replyOfficial
04 Nov 2024, 07:17Dear L de Villiers
We’ve escalated your request to our support team for urgent review, and they will be in touch with you within 24-48 working hours to provide further assistance and ensure this is fully resolved.
Regards,
Cell C | TM
We’ve escalated your request to our support team for urgent review, and they will be in touch with you within 24-48 working hours to provide further assistance and ensure this is fully resolved.
Regards,
Cell C | TM
Best regards,
Cell C's reply04 Nov 2024, 07:17
Official
Dear L de Villiers
We’ve escalated your request to our support team for urgent review, and they will be in touch with you within 24-48 working hours to provide further assistance and ensure this is fully resolved.
Regards,
Cell C | TM
We’ve escalated your request to our support team for urgent review, and they will be in touch with you within 24-48 working hours to provide further assistance and ensure this is fully resolved.
Regards,
Cell C | TM
Best regards,