nH
natalie H
1 reviews | Active since Aug 2013
25 Jan 2016, 09:58
customer service and refusal to log complaint
I called cell c customer services regarding lost airtime. I spoke to Brian (who refused to give me his surname). I asked him to log a complaint or query regarding my airtime balance prior to me recharging airtime.<br> <br> He refused to log a query and continued speaking to me without allowing me to reply. I asked to speak to the manager or team leader, whereupon he put me on hold.<br> <br> I find his customer services shocking for a call centre. <br> <br> It would seem that Cell C agents have no telephone etiquette and I do believe they place you on hold until you are so irritated that you end the call. (I am now 10 minutes on hold and counting)<br> <br> I find this unacceptable and disgusting
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Cell C's replyOfficial
25 Jan 2016, 10:07Hello natalie760623,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team Manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team Manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Cell C's reply25 Jan 2016, 10:07
Official
Hello natalie760623,
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team Manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.
This will be addressed with the team Manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN