Customer Service Agents don't LISTEN

Our contracts were fine. It was ending in December 2025. I called in October 2025 to cancel them and make BOTH numbers on my name prepaid. January, another deduction. Called again. A second agent confirmed both will be prepaid from February. Nope, February another deduction. Only one contract made prepaid. What the hell is wrong with people's ears? I asked numerous times on both of the first calls that BOTH contracts be made prepaid. Now I am stuck in a contract I didn't ask for that I asked cancellation for long before the due time to transfer to prepaid so I can load my own data and airtime.

I want to keep the numbers (hence prepaid) but don't want a contract.

I said NO to any other offers. Make BOTH numbers prepaid.