Customer service agent providing incorrect information

On the 4th of September i purchased 2 shoutout Whatsapp bundles however the second one i put on the wrong number which was my mistake.

This morning i called customer service and queried if i could transfer the 1 bundle to the alternative number, the agent (Thabilse) advised that she could not transfer the bundle however i could provided i had a balance of R1 on the one number and i should dial *147# and gift the additional bundle to my other number.

So i did this however it is not going through - it is telling me that i need to have a balance of R17 to gift a shoutout bundle to the other number which means i will still have 2 bundles loaded on one number.

Customer service agents should know their facts when assisting customers - what the agent told me was a lie and i am very unhappy with the service from cell c.