Customer Service a Joke

Here we go again for the 3rd time Shamona Gapoo sent me an email on the 12 June 2019 with 2 options for me to choose from. I rep**** on the same day with my choice as well as some concerns. No reply from her. I get a message on 18 June 2019. I call retentions to query because there is a difference in percentage. I spoke to Meryl who did not know what the message was about, which is not a problem. I then asked to speak to shamona. I was told that she was not in office however she would be back in about 30 mins. Meryl said she will leave her a message to call me back. As of the 25 June 2019 02:20, I have not been contacted by her.

Dearest Danielle Abrahams Reagen Naidoo Monyani Hlungwani

Does anyone do follow ups?