Customer Service

Hi,

My name is Tsepo, on the 19th Nov 2021 I called cell c customer line to block the Y9 Huawei. I went for na early upgrade in Sept 2021 for Samsung Z Folder. After calling cell c customer to block the Y9 Huawei, they also blocked the sim1 I'm using on my Samsung Z folder.

From the 19th I am unable to receive and make calls, or even go online to check my work emails and more. I called cell c on the 20th Nov 2021 to report that my number is not working. I had to talk to three to four different people and still my phone is not blocked.

As I changed from sim1 and move it to sim2, the sim card worked for few minutes and it was blocked. At the moment I have Samsung Z Folder that is not working on both sim slots.

Cell C Agent could not figure or sort the problem.

I'm very disappointed and not happy with the service from cell c. It's weekend and and I'm unable to do my work or use my phone.

For me to able to use my number and phone I have to either connect to a WiFi or be hot-spotted.

As I'm trying to sort this with cell c customer service, they are telling to go to cell c website and download a form for them to unblock my phone. Which they did and no ones request.

As a sales agent, I use my phone to do my work and any other admin or submit applications. At them momemt I'm stuck can't do anything.

Cell C agent that helped with a call ton 19th Nov 2021 blocking the phone (Y9 Huawei) did a mistake and now they want me to go online with a phone that does not have network.

It's such service that makes us cancel.

VERY MUCH DISSATISFIED, DISAPPOINTED AND ANGRY that I must make means to see that my phone is connected online to use it. At the same time my account is update.

Can Cell C, unblock my phone slots.

A called was logged to be attended on Monday, meaning that I have sit with a phone that is not working.

Cell C sent this:We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C That my query will be attended on Monday.

I'm on both *** and ***

Please help!!!