RM
Riaaz M
1 reviews | Active since Oct 2019
21 Oct 2019, 22:46
Customer service
Debt collection department has been Africanized, meaning it's like all government places, the person on the other side has no idea what they doing and does not want to assist in any way, just their for a paycheque, I get a call today saying I'm in areas on my account, when I ask the agent what the amount is for he says I must call the call center as he does not know. My point you calling me on the 21st to pay and amount that you cannot explain, and then you block my line after you say you will find out and call me back, 4 additional calls to cell C and promises to get called back and noting
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
22 Oct 2019, 07:33Good Day Riaaz
That is not the service we should render to our client, please accept our sincere apologies.
We will contact you and assist with this matter.
^SM
That is not the service we should render to our client, please accept our sincere apologies.
We will contact you and assist with this matter.
^SM
Cell C's reply22 Oct 2019, 07:33
Official
Good Day Riaaz
That is not the service we should render to our client, please accept our sincere apologies.
We will contact you and assist with this matter.
^SM
That is not the service we should render to our client, please accept our sincere apologies.
We will contact you and assist with this matter.
^SM
RM
Riaaz M's updateReviewer Update
22 Oct 2019, 21:24Just an update, so thanks for the call at 14h40, just another day with lost of revenue as a result of not being able to use my line, lucky for me I decided to purchase a sim and airtime this morning not cell c so as to allow my self to communicate with my staff and clients. getting back to my call, the agent was very helpful and apologetic and long story short cell c charged me for promotional data as my contract had come to term and the credit was passed late and I got to loos money for a day due to there systems, so my contract term ended in September, im still paying and instead of trying to retain me as a loyal client my line is blocked, funny thing is this is not the first time "that a system isue happens" and due to this a note as per Cell C was placed on my line to never block it as I have two lines that I pay from my business account and the second from my private account , my line is currently active as from the time of the call but I'm still awaiting the outcome of the review of my calls and the response from a manager, not the team leaders that refused to assist me yesterday as today I quickly got a call but still she did not have any information or took the time to listen to the calls before calling me. "stupedity"
RM
Riaaz M's update22 Oct 2019, 21:24
Reviewer Update
Just an update, so thanks for the call at 14h40, just another day with lost of revenue as a result of not being able to use my line, lucky for me I decided to purchase a sim and airtime this morning not cell c so as to allow my self to communicate with my staff and clients. getting back to my call, the agent was very helpful and apologetic and long story short cell c charged me for promotional data as my contract had come to term and the credit was passed late and I got to loos money for a day due to there systems, so my contract term ended in September, im still paying and instead of trying to retain me as a loyal client my line is blocked, funny thing is this is not the first time "that a system isue happens" and due to this a note as per Cell C was placed on my line to never block it as I have two lines that I pay from my business account and the second from my private account , my line is currently active as from the time of the call but I'm still awaiting the outcome of the review of my calls and the response from a manager, not the team leaders that refused to assist me yesterday as today I quickly got a call but still she did not have any information or took the time to listen to the calls before calling me. "stupedity"