Customer Service
<p>I purchased data online on Sunday and up to date not received it. I phoned on Monday and a consultant assured me if I send the proof of payment the data would be loaded as soon as they receive it. I received a reply Monday with the incident number 170 ********** 84 promising a consultant would phone me within 24-48 hours. I phoned Wednesday evening and your clever consultant told me that 48 hours is 3 days and I should wait. I asked to be put through to a supervisor, the gentleman kept me busy for 30 minutes and then told me this is not a Cell C problem, I should take it up with my bank. Have you ever! He wasn't a supervisor and put me through to his supervisor. She told me that working hours are only until 17:00 and I should wait until someone phones me.</p> <p>I want to cacel my contract as well, I never want to be associated with such *********** people again.</p> <p>Please sort this out and load my data that I paid for.</p>
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
I have made peace now that Cell C is *********** and can and doesn't want to assist. The bank statement is not proof enough. They now need a proof of payment. Have you ever? Your website, your terms and without me proving that I actually paid for the data they wont help. Too much stress for R99. Hope you feel good *****ing my money Cell C. I can't prove anything more than what I did. Also no one contacted me with regards to the cancellation of the contract.
I have made peace now that Cell C is *********** and can and doesn't want to assist. The bank statement is not proof enough. They now need a proof of payment. Have you ever? Your website, your terms and without me proving that I actually paid for the data they wont help. Too much stress for R99. Hope you feel good *****ing my money Cell C. I can't prove anything more than what I did. Also no one contacted me with regards to the cancellation of the contract.
This issue was resolved today - received my 500 MB data as well as an additionl 500 MB that was loaded and received.
ThanksTheodorah!
This issue was resolved today - received my 500 MB data as well as an additionl 500 MB that was loaded and received.
ThanksTheodorah!
We are happy to hear that Theodorah has resolved your issue amicably. We'll forward your feedback to her.
Enjoy your day.
Regards
Cell C | PN
Best regards,
We are happy to hear that Theodorah has resolved your issue amicably. We'll forward your feedback to her.
Enjoy your day.
Regards
Cell C | PN
Best regards,
