WP
Wynand P
1 reviews | Active since May 2019
31 Oct 2019, 21:21
CUSTOMER SERVICE
I WANT TO GIVE CELL C A FIVE STAR RATING AS THE SERVICE PROVIDER THAT IS DOING ABSOLUTELY NOTHING TO SOLVE CUSTOMER ISSUES.
MY WIFE'S CONTRACT EXPIRED IN AUGUST ALL READY AND SHE DON'T WANT TO CONTINUE WITH THE CONTRACT.
I PHONED THEM. I SEND E-MAILS AND STILL THEY DEDUCT MONTHLY INSTALLMENTS. I SPOKE TO THE RETENTION DEPT AND THEY CONFIRM THAT THE DEDUCTIONS WIIL NOW STOPS. A DEDUCTION WENT OFF ABOUT HALF AN HOUR AGO.
WHAT THE F.... CK DON'T THEY UNDERSTAND. WORST CUSTOMER SERVICE EVER.
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Cell C's replyOfficial
01 Nov 2019, 08:11Good morning Wynand
You have come through to the correct platform for assistance and a resolution will be provided. We apologize for the poor service you have experienced.
One of our consultants will contact you and assist with this matter.
^PN
You have come through to the correct platform for assistance and a resolution will be provided. We apologize for the poor service you have experienced.
One of our consultants will contact you and assist with this matter.
^PN
Cell C's reply01 Nov 2019, 08:11
Official
Good morning Wynand
You have come through to the correct platform for assistance and a resolution will be provided. We apologize for the poor service you have experienced.
One of our consultants will contact you and assist with this matter.
^PN
You have come through to the correct platform for assistance and a resolution will be provided. We apologize for the poor service you have experienced.
One of our consultants will contact you and assist with this matter.
^PN