Customer service

Item: Cell C
Rating: 1
Author: Charmaine S

I had a query with my account wrt cancelling a contract…….. I stopped payment until query resolved. This happend on the 1st December 2022, the query was not resolved with an mutual understanding so I decided to pay outstanding amount of R379.00 and told Cell C to debit my account on 1 January 2023 like they have been doing for the past 28 years!!!!!! I suggested they take the money and use it to train their staff . It was just not worth the fight or reasoning ….. AND what do they do !!!!! Now they have handed me to a collection agency which hounds me every second day!!!!!!! Come on Cell C is this how we deal with customers…… PLEASE use competent staff to deal with paying customers!!!!!!! Thank you I’m done with your absolute disgraceful service!!!!!!

Helpful (0)

Replies (2)

Charmaine S's updateReviewer Update

28 Dec 2022, 08:58

Good Day CELL C!!!! The point is here that the query was NOT dealt with professionally.....the debit order was successful and I reversed it, hence the explanation of above and not wanting to fight any further have donated the amount due to your training of staff!!! You were spiteful by handing an account over after it was discussed to be taken by debit order again like the last 18 years!!! BUT what did the mighty CELL C do, they debit my account way before agreed and existing debit order.... once again didnt listen to your customer..... THANK goodness I'm done with CELL C!!! I expect an apology from you because this matter has left a very distasteful experience.

Charmaine S's update28 Dec 2022, 08:58

Reviewer Update

Cell C's replyOfficial

28 Dec 2022, 09:13

Dear Charmaine,

Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far.

Regards
^TM

Cell C's reply28 Dec 2022, 09:13

Official

Dear Charmaine,

Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far.

Regards
^TM