KM
Katlego M

1 reviews | Active since Jun 2016

21 Jun 2016, 21:04

Customer Service

<p>Cell C couried my new cell phone via RAM COURIERS. The driver from RAM COURIERS who was driving a pick up with a registration YBV170GP at 09:46 on 20/06/2016 at Attridgeville, Pretoria. He was VERY RUDE, He didnt have the courtesy to greet, He parked his car in the middle of the street and refused to move the car and he blogged traffic. I nearly turned him away with the package, This behaviour will be a wastefull expenditure to CELL C because the company they using to courier is not customer oriantated, Thats very POOR, TERRIBLE for that matter. Cell C should deal with them (RAM) especially the driver(Who didnt wanna give his name), and they (RAM) should apologise.</p>

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Replies (1)
Cell C
Cell C's reply22 Jun 2016, 05:20
Official

Thank you for posting to us.

We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

This matter will be addressed with RAM services and action to have this kind of behaviour rectified will be taken.

Regards

Cell C | PN