Customer Service

MY PROBLEMS WITH CELL C Approximately 10 days before the end of June I saw that I have too little data to last me to months end.

I mentioned this to others and I was referred to Cell C which has 50G offer over 6 months @ R500-00.

We called Customer Service to inquire whether my contract with them can be used for this. They said: YES, I just have to deposit the amount on my cell account and switch it to data - I can do it on my phone.

We then payed the amount directly from ABSA and it shows up on my cell account as a credit.

However, it does not want to switch the money to data via the phone and I called them again and also sent an email.

After many calls from both my side and from theirs, the matter is still pending.

I had to come through the last few days of the month with no extra data or even a return of my money.

Yesterday they informed me that I should visit the local Cell C store and talk to them about this. After another one and a half hours of "help" the credit is still on my account tonight / now.

What a frustration! What a poor service!

Can anyone assist me with this?