WR
Will R
1 reviews | Active since Aug 2013
03 Dec 2016, 14:47
Customer repairs service please!
<p>Regarding my LG G4 #GPCEN52672 that's been given in on the 29 September 2016 for repairs and it's 3rd December 2016 and still haven't received my phone back form Cell C.</p> <p>I have been to the store where I gave in my phone for repairs several times now. The last few weeks has been about my battery and back cover that apparently where left behind at repairs.</p> <p>This is also not the first time that this headset has been given in for repairs. I feel that between the first time and the second time that this is now close to 3 months and that I have had no use for a phone that I pay for each month.</p> <p>I Believe that if I encounter this problem again even 3 months after my contract on this phone is up, that it will be replaced sins it seems that I have a faulty phone.</p>
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Replies (3)
Cell C's replyOfficial
05 Dec 2016, 07:13Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Dec 2016, 07:13
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
05 Dec 2016, 13:08Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply05 Dec 2016, 13:08
Official
Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
WR
Will R's updateReviewer Update
14 Dec 2016, 14:10
Good day,
Following my handsets repairs and the extensive time it took to get it back. I have a few things that I want clarified and addressed.
I handed my LG G4 (GPCEN52672) in for repairs on the 29 September 2016 and finally got it back with a cover and battery on the 9 December 2016, I was kept up to date with the phones progress until the 2 November 2016.
Where after I called and went to the shop to see if my phone was back from repairs on several occasions. I finally had enough with going back and forth with promises that the phone will be there the next day or later the following day and waiting for the shop to call me. And posted a complaint on HelloPeter.com I was quickly contacted and as a result got my phone back on the 9 December 2016.
Needless to say on collection I was informed that they could not find my original cover and that they had a (black leather) one to replace my original (tan leather one) with. I said that it was fine, but later on further inspection I found that the back cover I was given was in fact a second-hand one. I am very sorry this is unacceptable. This is leather not plastic or metal that I can wipe and clean.
I now wonder and I am unsure of the battery that they have given me with the cover it may not be (and probably isn't) mine as well. Sins I know how I work when charge my phone I feel that if Cell C can't find my original accessories. That they should replace it with new ones. Not someone's old or spears that where laying at repairs.
Furthermore I have previously asked that I be credited with 3 months extended guaranty. Before this handset was in ones before for repairs for also a month. I recently heard from 3 employees on different occasions at Cell C that the LG G4 is given them a lot of trouble with software. I have lost close to 3 months worth of guaranty because of both repairs and feel that it should be credited to me.
I also feel that in both cases I lost data on my phone (like documents, pictures and videos and so on) that will never be replaced, I am fine with this sins it is my responsibility to back up this data. But I had to reinstall multiple apps and re-download a lot of stuff to my phone at my cost of internet data. I feel that I should be given some free gigabytes to get my phone back to where it was before the software malfunction after repairs.
It is unfair that you give away data on new contracts and upgrades for just this reason, but don't compensate for when phones fail (whether it be hardware or software) for the same reason. I mean do you just think we all sit with uncapped internet at our disposal.
I only have a 100mb of data per month so I have to buy a lot of data to get my phone back to where it was before the software malfunctioned.
I hope you will address all the above points this time. I feel very strongly about my cover and battery being replaced at ones. And that I receive a 3 month extended guaranty.
WR
Will R's update14 Dec 2016, 14:10
Reviewer Update
Good day,
Following my handsets repairs and the extensive time it took to get it back. I have a few things that I want clarified and addressed.
I handed my LG G4 (GPCEN52672) in for repairs on the 29 September 2016 and finally got it back with a cover and battery on the 9 December 2016, I was kept up to date with the phones progress until the 2 November 2016.
Where after I called and went to the shop to see if my phone was back from repairs on several occasions. I finally had enough with going back and forth with promises that the phone will be there the next day or later the following day and waiting for the shop to call me. And posted a complaint on HelloPeter.com I was quickly contacted and as a result got my phone back on the 9 December 2016.
Needless to say on collection I was informed that they could not find my original cover and that they had a (black leather) one to replace my original (tan leather one) with. I said that it was fine, but later on further inspection I found that the back cover I was given was in fact a second-hand one. I am very sorry this is unacceptable. This is leather not plastic or metal that I can wipe and clean.
I now wonder and I am unsure of the battery that they have given me with the cover it may not be (and probably isn't) mine as well. Sins I know how I work when charge my phone I feel that if Cell C can't find my original accessories. That they should replace it with new ones. Not someone's old or spears that where laying at repairs.
Furthermore I have previously asked that I be credited with 3 months extended guaranty. Before this handset was in ones before for repairs for also a month. I recently heard from 3 employees on different occasions at Cell C that the LG G4 is given them a lot of trouble with software. I have lost close to 3 months worth of guaranty because of both repairs and feel that it should be credited to me.
I also feel that in both cases I lost data on my phone (like documents, pictures and videos and so on) that will never be replaced, I am fine with this sins it is my responsibility to back up this data. But I had to reinstall multiple apps and re-download a lot of stuff to my phone at my cost of internet data. I feel that I should be given some free gigabytes to get my phone back to where it was before the software malfunction after repairs.
It is unfair that you give away data on new contracts and upgrades for just this reason, but don't compensate for when phones fail (whether it be hardware or software) for the same reason. I mean do you just think we all sit with uncapped internet at our disposal.
I only have a 100mb of data per month so I have to buy a lot of data to get my phone back to where it was before the software malfunctioned.
I hope you will address all the above points this time. I feel very strongly about my cover and battery being replaced at ones. And that I receive a 3 month extended guaranty.