customer only taken seriously when they are reported

<p>This afternoon after i had called in about my device that has been taken for repairs over a month ago and did not get any valuable feedback, i then reported the company to hello peter. only after i have reported the company, i was called by the repairs center to ask if they could send back the device (iPad Air2) so that i can deactive "find my iphone". This simply says to me that my device had never been attened to if this issue is only recognised now after a month or even more. now i will still have to wait for the device to sent back to deactivate the "find my iPhone app" and Loed knows how much longer will i have to wait to get back the device. Will the matter if even be attended to as a matter of agency? I understand that i am not the only person who has sent a device over to the department but to wait for a device to be fixed over more than a month with no valuable feedback from the service provider is uncalled for. this is also not the first time that Cell C only takes action when i have reported them to hello peter.why do i have to go this far to get the service that i deserve as a loyal customer? really not impressed with the service and i have more that 4 contracts with the company. </p>