DG
Darron G
1 reviews | Active since Aug 2020
05 Jun 2023, 19:50
customer of 10 years cell C worst customer service
After 10 years of being a customer they just disconnected me without any warning due to a bounce back of funds. which i payed the very day got reconnected then they debited me for 2 months the following 2 days. so i payed for 4 months over 4k. after dealing with the terrible customer service they have not got back to me about my refund, nothing i have been calling and emailing and all they do is close my tickets and when I call they tell me that there is nothing open on their side when you complain via email to the email given on their site address it goes to a 3rd party that handles the complaints in which they send u a form to full out!
my med aid has not been paid my phone has not been paid but they will do nothing i have begged and they dont care their response is someone tried to call!? but can't send an email yes a fibre company can't even get it together and send a single email to a customer of 10 years!!!!!!!
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Replies (4)DG
Darron G's updateReviewer Update
06 Jun 2023, 10:16So to make things worse they will not send emails so if you actually work during the day and can't just take calls when Cell C feel like calling you, there is no way to call back or get in touch with the billing department and or the people "trying" to get a hold of you, A telecommunication company whom won't give you the number to billing department because ... and wont send emails because ... who knows but I as the customer must work and be at their beckoning when they ready? seriously bad... The funny part is Cell C know with loadshedding and personal issues ect... phone calls don't always work bad signal no signal busy WORKING ect... so if you want to go with Cell C be prepared to do leg work. and if you think for a second you can go in store to sort things out lol with all this time and effort wasted I might aswell go to a the****** oh wait i cant because cell c decided to debit me for an extra two months hmmm food water and electricity or med aid doctors and the such lol thanks Cell C didn't know i worked for you too!
All this now for 2k is stupid and watch this space i bet they will cry when next month comes and they try debit me,. Even though they owe me lets see will update this wooooohooooo CELL C you SUCK!!!!!!
All this now for 2k is stupid and watch this space i bet they will cry when next month comes and they try debit me,. Even though they owe me lets see will update this wooooohooooo CELL C you SUCK!!!!!!
DG
Darron G's update06 Jun 2023, 10:16
Reviewer Update
So to make things worse they will not send emails so if you actually work during the day and can't just take calls when Cell C feel like calling you, there is no way to call back or get in touch with the billing department and or the people "trying" to get a hold of you, A telecommunication company whom won't give you the number to billing department because ... and wont send emails because ... who knows but I as the customer must work and be at their beckoning when they ready? seriously bad... The funny part is Cell C know with loadshedding and personal issues ect... phone calls don't always work bad signal no signal busy WORKING ect... so if you want to go with Cell C be prepared to do leg work. and if you think for a second you can go in store to sort things out lol with all this time and effort wasted I might aswell go to a the****** oh wait i cant because cell c decided to debit me for an extra two months hmmm food water and electricity or med aid doctors and the such lol thanks Cell C didn't know i worked for you too!
All this now for 2k is stupid and watch this space i bet they will cry when next month comes and they try debit me,. Even though they owe me lets see will update this wooooohooooo CELL C you SUCK!!!!!!
All this now for 2k is stupid and watch this space i bet they will cry when next month comes and they try debit me,. Even though they owe me lets see will update this wooooohooooo CELL C you SUCK!!!!!!
DG
Darron G's updateReviewer Update
06 Jun 2023, 10:42was this that hard? and its not even in an email has to be via helloPeter
DG
Darron G's update06 Jun 2023, 10:42
Reviewer Update
was this that hard? and its not even in an email has to be via helloPeter
DG
Darron G's updateReviewer Update
06 Jun 2023, 10:48for everyone reading this they have acknowledged they owe me 900 odd ish rands they already taking the last months (June) payment before we even half way through the month lol and still no refund in my bank, no email, have to get responses via hello peter so whatever reason for not sending email is certainly not a real one... THANK YOU HelloPeter apparently you have more sway then the customer care at Cell C
DG
Darron G's update06 Jun 2023, 10:48
Reviewer Update
for everyone reading this they have acknowledged they owe me 900 odd ish rands they already taking the last months (June) payment before we even half way through the month lol and still no refund in my bank, no email, have to get responses via hello peter so whatever reason for not sending email is certainly not a real one... THANK YOU HelloPeter apparently you have more sway then the customer care at Cell C
DG
Darron G's updateReviewer Update
06 Jun 2023, 10:57sorry i must retract last comment made at 10H48 their hello peter team on the ball Thank you for your response i did not see the previous reply Thank you
DG
Darron G's update06 Jun 2023, 10:57
Reviewer Update
sorry i must retract last comment made at 10H48 their hello peter team on the ball Thank you for your response i did not see the previous reply Thank you