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NK
Niko K

1 reviews | Active since Nov 2022

17 Nov 2022, 09:14

Customer loyalty means nothing!

I have been trying to assist my parents with their account for 2 months. We were told to send an email that I am appointed as secondary account holder. When I phoned to ask Cell C whether this has been processed, I was told my parents needed to call Cell C, however CELL C HAD ALREADY CUT OFF THEIR PHONES!!!!!! They have been 20 years + loyal customers of Cell C, but that means nothing in Cell C's lives.

0
Replies (8)
Cell C
Cell C's reply17 Nov 2022, 09:23
Official
Dear Niko Koster,

Thank you for contacting Cell C regarding your account query.
 
Kindly receive our apologies for the unpleasant experience. Please provide us with contract number in question along with an alternative number where we can contact the account holder so that we can assist with your query.

Regards
 ^ZM

Best regards,

NK
Niko K's update17 Nov 2022, 09:35
Reviewer Update
It doesn't help you contact me, although an email was sent to register me as the secondary account holder, Cell C will not talk to me.

My elderly parents are in shock with repeated calls and messages from the Cell C appointed lawyers, as their account has been handed over for an outstanding amount of R215.84.


Cell C
Cell C's reply17 Nov 2022, 09:42
Official
Dear Niko Koster,

Kindly note that we need the contract number in question or the account holder's ID number so that we can access the account and assist.

Regards
^ZM

Best regards,

NK
Niko K's update17 Nov 2022, 09:46
Reviewer Update
My father's ID number is ***. 
Cell C
Cell C's reply17 Nov 2022, 10:23
Official
Dear Niko Koster,

Thank you for the ID.

Please provide a contact number of the account holder (Mr. Johann Koot Koster) so that we can conduct a security check with them and we can liaise with you regarding the account query.

Regards
^ZM

Best regards,

NK
Niko K's update17 Nov 2022, 10:33
Reviewer Update
***
NK
Niko K's update17 Nov 2022, 10:34
Reviewer Update
***
Cell C
Cell C's reply17 Nov 2022, 10:48
Official
Dear Niko Koster,

Thank you for providing the relevant details. Please note we have escalated your query to our team and one of our consultants will contact the account holder to assist.

Regards,
^GN

Best regards,