LW
Lourens W
1 reviews | Active since Jun 2009
25 Aug 2016, 11:11
Customer FIRST
<p>Walk in the store at 9AM. One agent who is busy (with a customer that is going to take a while). I wait, while I hear other agents talking in the back. Interested in what is happening in store? No. Interested in customer? No. Interested in serving? No. Busy with something important in the back, that can't wait till a time with no waiting customers? I'm sure there aren't waiting customers all day? Anyway, after telling the busy agent I want to spend a R1000+ and will walk out if I wait 5 more minutes, then he goes to the back and suddenly an agent appears to assist a "valued customer"! Not a Cell C only problem. This is a general customer service attitude! Agents rather occupied with admin, standing around or busy with something they can do when the queue is moving quickly!</p>
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
25 Aug 2016, 12:13Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply25 Aug 2016, 12:13
Official
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
30 Aug 2016, 15:10
Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply30 Aug 2016, 15:10
Official
Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Best regards,