IT
Israa T

1 reviews | Active since Jul 2015

21 Jul 2015, 21:42

Customer Exploitation

In Feb we took 2 contracts which ended up in countless problems.<br> 1. Damaged phone delivered and replaced after 2weeks with no sim.<br> 2. 2months without service.<br> 3. Incorrect packages.<br> This has resolved in numerous calls with no resolution. In May our packages was fixed. They had the audacity to charge us pro rata for the correct pakage and charge us for the incorrect package. I called them to advise of the problem and was told that it will be resolved in 48hours and still it is not fixed. I call in daily to be treated **** because I have no right to be upset about being exploited by Cell C. They dont take ownership and continuously pass the buck. I am now exposing them to the media and lodging my complaint with icasa as I have given them enough time to fix their mess. They have the worse customer sevice and Superiors. Im disgusted to be affiliated with them. They want to spend thousands buying people out of their contracts however fail to advise that they dont care about anything other than ripping customers off. They have failed to fix a simple query and are down right a pathetic service provider.

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Replies (1)
Cell C
Cell C's reply22 Jul 2015, 07:39
Official
Hello Israa,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist.

Regards
Cell C | PN

Best regards,