Customer don't care

The case number assigned to me is *** My airtime was depleted due to the fault of cell c. It has happened before. I sent the screenshots to show that i engaged the 60 minute epic bundle. Twenty minutes later i made my first call to a cell c no. The minutes came off ny airtime instead of the epic minute bundle. Proof if call and bundke purcase was sent to cell c whatsapp no. 1.I have been inconvenienced for so many days through no fault of my own. 2. This orocess of getting your case heard is most frustrating to a client.3. The glitch us in the side of cell c as the same thing happened before and they had to cirrect their mistake. The proof has been furnished. I don't understand the huge delay. Customer care cannot see current activity on the phone eg:current bundle data purchase etc so its difficult to complain to a consultant that has no current info...very futile and ineffecient service. Most frustrating indeed.