AS
Andy S

1 reviews | Active since Jul 2011

25 Oct 2018, 15:39

Customer DON'T care

Went to a Cell C store to cancel my contract. They said theyl cannot do it and I must dial 084143. I did this and chose option 2 but then noone answers the phone. So I called Customer care. They told me they will answer and put me through to them again, again, noone answers.

Phone Customer care again and insist on speaking to a supervisor. They tell me all support departments are unavailable due to training.

So Cell C is happy for you to listen to music until your frustration level is so high without simply telling yo;u to phone tomorrow

0
Replies (1)
Cell C
Cell C's reply26 Oct 2018, 07:59
Official
Good morning Andy

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day. 

We apologize for the inconvenience caused. 

Regards 

Cell C | PN 

Best regards,