Customer dissatisfaction

<p>Good day</p> <p> </p> <p> </p> <p>Cell C is just becoming pathetic every day when it comes to handling QUERIES/ESCALATIONS from their clients. Yesterday @about 19:20pm I had an airtime transfer of R30 of which I had an existing balance that I had to pay, of R26 from my previous Emergency airtime that was purchased. The amount owing was then debited from my airtime balance and I was then left with a balance of R4 and free data bundles, I then made a purchase of R25 Emergency airtime which amounted to my airtime being R29 in total and then moving along I made a purchase of 100MB which is R25, I didn’t receive any sms notification stating that I purchased 100MB nothing was credited to my account after the purchase. I then made an attempt to call customer care I spoke to Gentleman Called Donald he confirmed that I had made the purchase according to what he can see on system and advised that there is a delay and I should give it a window period of 2 -4 hours only, and then will my data bundles be credited of which that already sounded suspicious. Today 13/01/2017 I made another call attempt to Cell C and then spoke to a lady by the name of Thabisile Xaba she advised that she can also see that the transaction was actually processed on system but couldn’t elaborate further on what was the cause of me not getting the data I purchased, she than was quick on transferring me to the Technical department, this was just a waste of time as a Lady by the name of Sithembisile Mzimande just insinuated that the cause MIGHT have been caused by an Off data purchase without actually giving me an actual reason as to why I didn’t receive the data bundles purchased, there was NO attempt to solve the escalation on her side. My question is why they have Teamleaders, Supervisors and QA agents if they can’t help us, because this is really appalling that Cell C is losing customers because of negligence and Queries not being attended too. So the next time I recharge I will be paying for benefits that I didn’t even attempt to you use. It is paramount that our queries should be resolved and attended too. I’ve been using Cell C for a number years now and have never encountered such dissatisfaction. There is a lot ***** taking place recently in Cell C @ 1st they bridged my contract and debited a higher amount on my account and now I purchase data that doesn’t reflect on my account, so I’m actually buying airtime for nothing. Action should be taken because this is really becoming ridiculous now.</p> <p> </p>