LM
Lerato M

1 reviews | Active since Apr 2014

07 Oct 2016, 09:55

Customer care Zama Muted My call and Dropped me. nx! Then Sibongile **** to me Just to get Rid of me Ref no ***

<p>I ported my number from Cell c to Vodacom over a year ago. I kept receiving An sms daily that says i must pay R26.00 Immidiately, Now the sms in on 442 Days overdue. i called Cell c to explain and request for the sms to stop. i was transferred from customer care to Porting Department, then back to customer care. i spoke to Zama who i could sence she was just trying to get Rid of me, she Finally put me on Mute, then after a while she dropped my call. very Pathetic. using my Airtime again i spoke to Sibongile, who did not want me to speak to a manager, then promised all was sorted. guess what! im still receiving this sms from cell c, at times it comes through at 3AM, Please cancell this reminder sms, or let me know for what this R26.00 is and tell me how i can pay it, then stop harrasing me with reminders. ********** 021</p> <p>this sms comes from ********** 577</p>

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Replies (1)
Cell C
Cell C's reply07 Oct 2016, 10:08
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN