Customer Care that sucks!!!

<p>I sent claim documents to "finrite" on the 24th of April 2017, to date I have not yet received any feedback. I really thought this time we could handle things professionaly but clearly thats not what they are about because here I am again @ Hello Peter seeking assistance. I even sent the below email and called that ********** number again to no avail.</p> <p> </p> <p>"Its funny how theyg are so quick to debit cash but so slow to process claims, I have been calling this ********** number on numerous occasions since I sent the attached documents, not on a single day have I gone through to an Agent can you guys literally be "experiencing high call volumes" everyday like really now???</p> <p>Please be advised that I will not be calling that number again, I cant be staying on the line for 10 minutes between finrite and the stuff customer care sucks, you guys need to up your game. I expect correspondence on this email by Monday the latest or else I am escalating the matter further.</p> <p>Can it really be that hard to resolve matters on 1st attempt???"</p>