Customer Care is below 1 star!

I am very disappointed with the overall apathy, lack of training or empathy by Cell C's customer centre. I am currently dealing with a challenge that is actually due to their mistake, and with that lack of proper communication to me, as a client, on how to fix this problem. I am paying for this problem and now, cannot get through to their legal department, despite them committing to call me. It's been a ball-ache from the get-go.