Customer care does not exist at Cell C - they don't care

I am avaliabl on this no 24 hrs per day. No one has contacted me from cell c today. Only an sms was sent to ***. You can contact me anytime

Well, thanks for nothing cell c. Your "support" team could not assist.

It a POP, how long can it take to review? this is very frustrating. The POP has been with Cell C for almost 2 weeks..

I need to know who I can contact to get this resolved? This is taking way to long now. ridiculous.

When will they call and when will the reactivation take place. Need dates please. This of just saying things will happen does not help me at all. This is seriously ridiculous. CELL C get your act together please.

So no commitment on resolving the issue timeously. It's just a waiting game till Cell C one day decides to get this done?

I can't believe that it could be this difficult to activate my cell number to prepaid. This is the problem with cell c. They don't care and don't have a clue what service is. Imagine if all SA companies did business like this. WE would be doomed..

Good Morning, there has been no progress on my line. Number is still not activated? I really don't understand what could be taking so long. please can someone action this and get the number activated? Cell C, you have indicated that this is in progress and nothing, NOTHING has happened.

I honestly don't know what to do here? how can it be this difficult to get a service provider to do what they are obligated to do? How can Cell C just care so little about resolving a issue for a customer? You have no idea how frustrating this is, I would never ever treat one of my customers like this. Cell C - No care.

But its not happening, only email that states we are reviewing your documents. No one is calling to activate the line. Again, I state, what cell c is saying and what cell c is doing is not coming together. I have been waiting for the call since cell c said someone will call since Friday last week.

Cell C has all the documentation, I don't understand what is taking so long? just activate my Number. that's all, I am not asking Cell C for a miracle. just activate my line, thats it. nothing more nothing less. just activate my line.......

I am sorry, but your answer is not good enough, you have all the documents and payment was done almost two weeks ago, surly allocation can not take this long? Feedback from who? This is who I would like to contact, because it seems that your support team don't want to make the call to them, I WILL call them to speak to who ever needs to give feedback. If it was priority to resolve, this matter would have been resolved by now. Priority meaning..... "the fact or condition of being regarded or treated as more important than others"

And what did your follow up lead to? Saying a follow up was done without saying what they have stated does not help me? Is it allocated is it not allocated? When will the support team be in contact with me? When will the line be activated?

feedback of what?

what feedback are you waiting for?? payment was done 2 weeks ago, you have the POP, contract is paid in full. they just need to activate my number on a prepaid sim.. that is already on the system and rica was done in store. it's my number, why is this so difficult? Why so complicated?

I have just been reading through the Cell C hello Peter website, and I must say.. WOW, your accounts department is one for the books. People have been waiting months for payment allocations to be done. Some up to a year. This is frightening, as I have now lost all hope of this ever being resolved. The anxiety that you have caused can not even be put into words, I started sweating on this cold winters day when reading all the reviews for Cell C.

Stop apologizing, your apology is not accepted. Just resolve the issue

Yes, just another administrative issue from Cell C.. was expecting nothing less from Cell C. What I don't understand is that if you have all this info and communication from the departments, why can't the number be activated? It's not like I have a balance outstanding or ow money to Cell C.. You have the info, so why not resolve the issue?????

It is a PRE-PAID activation.. I am not asking for anything ells... just my number to be active.

when will the discount be loaded? Time frame please? this needs to get done now, i have had enough of asking and asking. Just get it done now please.

Is there any update on the loading of the discount as yet?

Any idea when this will happen? I would like to get this resolved please.

I understand that part, I am asking by when? will this happen today, tomorrow, next week, next month?

Your answers are not very specific.

Thank you for the update, but why cant they activate the number? it is not an outstanding payment amount. The account is paid in full. So they can activate the number and then update the system with the discount when ever it pleases them to do so. I say again, the number to be activated will be on a prepaid sim, so why not activate this while Cell C waits for feedback on the DISCOUNTED amount that needs to be updated on the system.

But what has that got to do with me? This is not suppose to hold my line from being activated. That is an internal issue. My payments "CASH" paid has been received and allocated to my account. It is extremely unfair to hold my line because of internal processes. You have received what was due to Cell C from me, i am paid up on my contract, why should this hold Cell C back from activating my number? A PREPAID number??? this makes no sense. I cant offer a client discount and say to him, sorry, you can't have the goods after you have paid the agreed amount because I need to allocate the discount from my accounts. Please collect when this has been done... Geezzz how ridiculous is that...

Thank you

I have received a call that they have activated my number, but when you call the number it still says does not exist.. is it activated or is it not?

is there any progress on activating my number? the number is still not active. They have confirmed that the credit has been loaded yesterday afternoon and that my line is active, but it is still not active.

Thanks, but the called to confirm that the number is activated. Why would they call and confirm, but no activation has been done?

This is very frustrating

Come on Cell C, it can't be this complicated. Stop trying to resolve this and just get it done now..

What is the hold up? Why can't this just be done?

What exactly does this mean? Because nothing is happening on my line? It still says the number does not exist when called. It can not be this complicated to activate the number when every single document has been reviewe and loaded and payments allocated.

Number still not active Cell C, I am waiting

How long do I still have to wait, it's been more than a month trying to get this resolved. You can understand that I have run out of patience,

Thank you