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Mpume M
1 reviews | Active since Oct 2023
16 Feb 2024, 13:57
Customer care consultants can’t do their job
I’m happy my case have been resolved and refund approved so will wait for that 7days period I was told…but my experience with cell ce has been such a nightmare.
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Cell C's replyOfficial
16 Feb 2024, 14:19Dear Mpume Mbatha,
We are pleased to hear that we were able to resolve your case and that a refund has been approved. However, We're deeply sorry to hear that your overall experience with Cell C has been a nightmare. We strive to provide excellent service to all our customers, and it's clear that we fell short of that in your case.
We truly value your feedback, as it helps us identify areas for improvement. We're committed to making things right and ensuring that your future interactions with us are positive.
Thank you for bringing this to our attention.
Best regards,
Cell C | NZ
Cell C's reply16 Feb 2024, 14:19
Official
Dear Mpume Mbatha,
We are pleased to hear that we were able to resolve your case and that a refund has been approved. However, We're deeply sorry to hear that your overall experience with Cell C has been a nightmare. We strive to provide excellent service to all our customers, and it's clear that we fell short of that in your case.
We truly value your feedback, as it helps us identify areas for improvement. We're committed to making things right and ensuring that your future interactions with us are positive.
Thank you for bringing this to our attention.
Best regards,
Cell C | NZ